Privacy Policy

This Privacy Policy explains how SmartRemote ("SmartRemote", "the App", "we", "us", or "our") collects, uses, and protects information when you use the App.

SmartRemote is a mobile application that helps you discover supported devices on your local network and use remote-control, touchpad, keyboard, casting, favorite-channel, and subscription features.

This document is a product-specific draft and should be reviewed by legal counsel before publication.

1. Information We Collect

We collect only the information needed to provide, improve, secure, and support the App.

1.1 Device and App Information

We may collect technical information such as:

• Device model, operating system version, app version, language, region, and network status.
• App instance identifiers such as IDFV.
• Advertising identifier (IDFA) only if you grant permission through Apple's App Tracking Transparency prompt.
• Diagnostic information, error logs, and performance data.

1.2 Account and User Status Information

SmartRemote may use a guest or anonymous login flow to support app configuration, subscriptions, and user status. We may process:

• A generated user ID or device ID.
• Subscription status, membership status, and related entitlement information.
• App configuration values returned by our server.

1.3 Subscription and Purchase Information

If you purchase a subscription or restore a purchase, we may process:

• Apple product ID.
• Transaction ID.
• Purchase or restore status.
• App Store receipt data needed to verify your purchase with our server.

Payments are processed by Apple. We do not receive or store your full payment card number or Apple Account password.

1.4 Usage and Analytics Information

We may collect analytics events to understand app performance and user flows, such as:

• App launch and onboarding events.
• Subscription page display, click, success, failure, and close events.
• Feature usage events, including remote-control and device-connection flows.

Analytics events may include event names, timestamps, app version, device identifiers, subscription type, product ID, price, failure reason, and other event-specific values.

1.5 Local Network and Device Information

To discover and control supported TVs or streaming devices, the App may access your local network. This may include discovering device names, IP addresses, connection status, supported services, and capabilities available on your local Wi-Fi network.

This information is used to display devices and send remote commands. Remote-control commands are generally sent directly over your local network to the selected device.

1.6 Information You Provide

If you contact us by email, we may receive your email address, message content, attachments, and any information you choose to include.

2. How We Use Information

We use information to:

• Provide device discovery, connection, remote-control, touchpad, keyboard, casting, and channel features.
• Verify subscriptions and restore purchases.
• Maintain subscription entitlements.
• Improve app stability, usability, and performance.
• Detect errors, abuse, fraud, and unauthorized access.
• Respond to support requests.
• Comply with legal, tax, accounting, and App Store requirements.

3. Tracking and Advertising Identifier

If the App requests permission to track, we will use IDFA only after you grant permission through Apple's App Tracking Transparency prompt. If you deny permission, we will not access IDFA.

You can change tracking permissions in iOS Settings.

4. Sharing of Information

We do not sell your personal information.

We may share information with:

• Apple, for App Store purchases, subscriptions, receipts, refunds, and related platform services.
• Service providers that help us operate backend services, analytics, security, and customer support.
• Authorities, regulators, or other parties when required by law or necessary to protect rights, safety, and security.

Service providers may process information only as needed to provide services to us and must protect it appropriately.

5. Data Retention

We retain information only as long as needed for the purposes described in this Privacy Policy, including providing the App, verifying subscriptions, maintaining security, resolving disputes, complying with legal obligations, and improving services.

Purchase and receipt verification records may be retained for as long as reasonably necessary for entitlement, fraud prevention, accounting, and legal compliance.

6. Data Security

We use reasonable administrative, technical, and organizational measures to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children

SmartRemote is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.

8. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information.

You can also:

• Manage tracking permissions in iOS Settings.
• Manage local network permission in iOS Settings.
• Manage subscriptions in your Apple Account subscriptions settings.
• Contact us to request assistance with privacy questions.

9. International Transfers

Your information may be processed in countries or regions other than where you live. Where required, we use appropriate safeguards for such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and may provide additional notice where required.

11. Contact Us

If you have questions about this Privacy Policy or privacy requests, contact us at:

trendyfeng@gmail.com